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Privacy Policy

Privacy Policy

Last Updated: August 14, 2026

At DulhaDulhan.org, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, use our matrimonial services, communicate with other members, purchase membership plans, or use our marriage matchmaking consultancy services.

By accessing or using DulhaDulhan.org, you acknowledge that you have read and understood this Privacy Policy.

1. About DulhaDulhan.org

DulhaDulhan.org is an online matrimonial platform that helps individuals and families find suitable Dulha (Groom) and Dulhan (Bride) profiles.

Our services may include:

  • Free and paid matrimonial memberships;

  • Matrimonial profiles and profile search;

  • Member-to-member communication;

  • Matchmaking and profile recommendations;

  • Profile verification;

  • Marriage matchmaking consultancy;

  • Family and matchmaking consultations; and

  • Related customer support services.

2. Information We Collect

Depending on how you use our Services, we may collect the following information.

A. Account Information

When you create an account, we may collect:

  • Full name;

  • Gender;

  • Date of birth or age;

  • Mobile phone number;

  • Email address;

  • Password or login credentials;

  • City and country;

  • Marital status; and

  • Other information required to create your matrimonial profile.

B. Matrimonial Profile Information

You may voluntarily provide information such as:

  • Profile photographs;

  • Education;

  • Profession and occupation;

  • Business information;

  • Family information;

  • Height and appearance information;

  • Languages;

  • Religious or cultural information;

  • Lifestyle preferences;

  • Partner preferences;

  • About-me information; and

  • Other information you choose to include in your matrimonial profile.

You should only provide information that you are comfortable sharing with other members.

C. Communication Information

When you communicate through our Services, we may process information associated with your communications, including messages, requests, reports, complaints, and customer-support communications.

Please remember that information you voluntarily share with another member may be viewed or retained by that member.

D. Verification Information

For safety, fraud prevention, or profile verification, we may request additional information, such as:

  • Mobile verification;

  • Identity information;

  • CNIC or other identification documents;

  • Photograph or selfie;

  • Education or professional information; or

  • Other documents reasonably required for verification.

We will use such information primarily for verification, safety, fraud prevention, and service-related purposes.

E. Payment Information

When you purchase a membership or matchmaking consultancy service, we may collect information relating to:

  • Membership or package purchased;

  • Payment amount;

  • Transaction date;

  • Payment status; and

  • Payment reference or transaction information.

Payment card or banking information may be processed by third-party payment providers where applicable. We do not need to store complete card details when payment processing is handled by an authorized payment provider.

3. Information Collected Automatically

When you use DulhaDulhan.org, certain technical information may be automatically collected, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of access;

  • General location information;

  • Website usage information; and

  • Cookies and similar technologies.

We use this information to operate, secure, improve, and understand our website and services.

4. How We Use Your Information

We may use information collected from you to:

  • Create and manage your account;

  • Create and display your matrimonial profile;

  • Help you find suitable Dulha or Dulhan profiles;

  • Provide matchmaking services;

  • Enable communication between members;

  • Provide marriage consultancy services;

  • Verify profiles and prevent fraudulent activity;

  • Process memberships and payments;

  • Provide customer support;

  • Respond to questions and complaints;

  • Improve our website and services;

  • Maintain website security;

  • Detect and prevent misuse, fraud, or abuse;

  • Send important account and service notifications;

  • Send marketing communications where permitted; and

  • Comply with applicable legal requirements.

5. Your Matrimonial Profile

Information that you choose to include in your matrimonial profile may be visible to other registered members according to your account settings and the features available to your membership plan.

You should carefully consider what personal information you publish on your profile.

For your safety, we recommend that you do not publicly publish sensitive information such as:

  • CNIC number;

  • Passport number;

  • Bank account details;

  • Credit/debit card information;

  • Passwords;

  • Exact home address; or

  • Other confidential information.

6. Photos and User Content

You may upload photographs, descriptions, preferences, and other content to your profile.

By uploading content, you confirm that:

  • You have the right to upload it;

  • The information is not intentionally misleading;

  • It does not violate another person’s privacy or rights; and

  • It complies with our Terms and applicable law.

We may remove or restrict content that violates our policies or creates safety, privacy, or legal concerns.

7. Communication Between Members

DulhaDulhan.org may provide communication features allowing members to contact or chat with potential matches.

You are responsible for the information you choose to share with another member.

We strongly recommend that members avoid sharing financial information, passwords, CNIC details, or sending money to people they have met online.

We may review or investigate communications where reasonably necessary to respond to reports, prevent fraud or abuse, protect members, enforce our Terms, or comply with legal requirements.

8. Marriage Matchmaking Consultancy

If you purchase or use our personal matchmaking consultancy services, we may collect additional information necessary to provide those services.

This may include:

  • Personal and matrimonial preferences;

  • Family requirements;

  • Education and profession;

  • City or location;

  • Partner preferences;

  • Information provided during family consultations;

  • Information about potential matches; and

  • Verification information.

Our matchmaking staff may use this information to identify and communicate potentially suitable matches.

We will not knowingly disclose confidential information beyond what is reasonably necessary to provide the requested matchmaking service, except with your permission or where required by law.

9. Information Shared With Other Members

DulhaDulhan.org is a matrimonial platform. Therefore, certain profile information is intended to be viewed by other members.

Depending on your profile and membership settings, other members may be able to see information such as:

  • Name or display name;

  • Age;

  • Gender;

  • City;

  • Photograph;

  • Education;

  • Profession;

  • About-me information;

  • Partner preferences; and

  • Other information you voluntarily publish.

Your private account information, such as passwords and payment credentials, is not intended to be displayed publicly.

10. Information We May Share With Service Providers

We may use trusted third-party service providers to help operate our business, including providers for:

  • Website hosting;

  • Database and cloud services;

  • Payment processing;

  • Email and SMS delivery;

  • WhatsApp or communication services;

  • Analytics;

  • Security and fraud prevention;

  • Customer support; and

  • Technical services.

These providers may access information only to the extent reasonably necessary to provide services to us and subject to applicable contractual or legal requirements.

11. Legal Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to a lawful government or regulatory request;

  • Respond to a court order or legal process;

  • Investigate fraud or abuse;

  • Protect the safety or rights of our members;

  • Protect DulhaDulhan.org and its property; or

  • Enforce our Terms and policies.

12. Marketing Communications

We may send you service-related communications, including:

  • Account notifications;

  • Verification messages;

  • Membership information;

  • Important service updates;

  • Customer-support messages; and

  • Information about our services.

Where required by applicable law, marketing communications will be provided with an appropriate option to unsubscribe or manage communication preferences.

13. Cookies

DulhaDulhan.org may use cookies and similar technologies to:

  • Keep you signed in;

  • Remember preferences;

  • Improve website performance;

  • Understand website usage;

  • Maintain security; and

  • Improve our services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure. You use our Services at your own risk.

You are also responsible for protecting your account credentials and should never share your password with another person.

15. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our Services;

  • Maintain your account;

  • Provide matchmaking services;

  • Complete transactions;

  • Resolve disputes;

  • Prevent fraud and abuse;

  • Maintain business and legal records; and

  • Comply with applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

16. Account Deletion

You may request deletion of your DulhaDulhan.org account by contacting us through the contact information provided on our website.

Upon receiving a valid deletion request, we will take reasonable steps to delete or deactivate your account and associated personal information, subject to information that we are required or permitted to retain for legal, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

17. Third-Party Websites and Services

DulhaDulhan.org may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. Children’s Privacy

DulhaDulhan.org is intended for adults seeking marriage or matrimonial relationships.

We do not knowingly provide matrimonial services to children or knowingly collect personal information from individuals who are below the applicable legal age for using our Services.

If you believe that a minor has created an account or provided personal information, please contact us so that we can investigate and take appropriate action.

19. User Safety and Fraud Prevention

We may use personal information to identify suspicious activity, investigate complaints, prevent scams, detect fraudulent profiles, and protect our members.

If you receive suspicious requests for money, financial information, passwords, or other sensitive information from another member, please report the profile to us immediately.

DulhaDulhan.org does not guarantee the identity, character, financial position, marital status, or intentions of every member. Members should independently verify important information and exercise appropriate caution before entering into a relationship or financial arrangement.

20. Your Responsibility

You are responsible for ensuring that the information you provide to DulhaDulhan.org is accurate and up to date.

If your personal information changes, you should update your account where the relevant functionality is available or contact us for assistance.

21. International Users

DulhaDulhan.org primarily serves users in Pakistan but may also be accessed by Pakistanis and other users living outside Pakistan.

If you access our Services from another country, your information may be processed in Pakistan or in other countries where our service providers operate, subject to applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

When we make material changes, we may update the “Last Updated” date and may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

DulhaDulhan.org
Website: www.dulhadulhan.org
Email: info@ dulhadulhan.org

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

24. Acceptance

By registering for an account or using DulhaDulhan.org, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

DulhaDulhan.org
Connecting Dulha & Dulhan for Meaningful Relationships.

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